Terms and Conditions

The terms and conditions that are incorporated in this document, in the conditions reflected via the web, in the Proposal Proposal document or in the exposed conditions via email or telephone by the intermediary agent, (hereinafter, together “Terms and Conditions” they conform the will of the parties and express the full and unreserved adhesion of the User to these Terms and Conditions.

The User declares that he is of legal age and has the necessary legal capacity to be bound by these Terms and Conditions, and to use this Platform in accordance with these Terms and Conditions that he fully understands and acknowledges.

CAPILCLINIC acts as an independent intermediary agent, with no exclusive relationship with any service provider.
This document is intended to regulate the Terms and Conditions according to which CAPILCLINIC will provide or make available the services identified in the corresponding Offer Proposal (hereinafter also the “Services”).

The Terms and Conditions will be considered contractual contractual link of the personal data provided by the USER and the price accepted by the latter of the Proposal for the Offer of Services.

CAPILCLINIC, is your access point to offer everything you need to do the hair transplant with us. Made by the best specialists and always focused on their specific needs. All the doctors and health centers that perform the treatments, have internationally recognized quality accreditations and are prepared to offer the USERS a satisfactory experience in all areas.

CAPILCLINIC acts as an independent intermediary for the provision of services that are limited to those indicated in the platform.

We offer transparent information and we treat your personal data in accordance with the Data Protection Law 15/1999. Read our Privacy Policy carefully.

Services offered by CAPILCLINIC and its cost CAPILCLINIC, the website CAPILCLINIC.es, is a platform where USERS can obtain information on hair transplants, diagnostics, treatments, clinics and hair transplant practices offering support and providing USERS who are looking for a doctor for hair transplantation. CAPILCLINIC also provides useful information on preparation for hospitalization, required documents, travel advice, etc. We also send you regular email information about general capillary transplants, as part of the services offered, to your email address.

If a USER accepts the hair transplant treatment we offer him, CAPILCLINIC accompanies him before, during and after treatment, helps him with any problem with the clinic, provides him with more information about the accommodation, sends the appointment Reminders, etc. The services offered by CAPILCLINIC are described in detail in the platform and in the Offer Proposal.

CAPILCLINIC operates the CAPILCLINIC platform also providing general information on health issues, treatments and clinics, as well as articles and opinions of USERS, hereinafter “the content”. The content does not represent recommendations or opinions expressed by CAPILCLINIC. Neither the services provided by CAPILCLINIC nor the information about the clinics, doctors, or the opinions of the USERS, substitute a professional treatment by a doctor or any other recognized health professional. The selection and implementation of certain treatments is only decided by a doctor. CAPILCLINIC does not provide medical services or medical advice.

When the USER subscribes the contract with the Doctor or the Hospital (hereinafter also Supplier), this contract is only between the USER and the provider. The same applies to offers from partners or collaborating partners. CAPILCLINIC is not responsible for these contracts, their content and their implementation.
CAPILCLINIC is not part of the contractual relationship between the USER and the Provider of the services offered through this Platform.

Free basic services The user can visit the platform without registering and can use the basic services of CAPILCLINIC. The basic services described in the platform are offered free of charge by CAPILCLINIC.

Additional services The additional services that are defined in the section of Travel Plan and Steps to reserve, require a registration by the user. Only people over 18 can register or minors with the authorization of the parent or guardian. When requesting “MORE INFORMATION” the USER will receive an email from CAPILCLINIC with the Offer Proposal with these Terms and Conditions and the detail of the service offered. The full final price of the services will be shown with a corresponding breakdown in the Offer Proposal, in no case will the USER be bound by any contract or obligation to pay.

With the acceptance of the Offer Proposal that in no case is the contracting of the service, the USER authorizes CAPILCLINIC to process and manage as an intermediary the offer of services and to put the USER in contact with the Supplier in order to formalize the contracting of the service. The USER authorizes and consents that CAPILCLINIC transmit the personal data of the registry and the photographs to the Doctor for its evaluation.
CAPILCLINIC does not request, nor in any case will receive information concerning health or medical data. CAPLICLINIC will not store the photographs, nor the contract that the USER makes with the Supplier. The conclusion of the contracting process is conditioned once the invoice issued by the Supplier is formulated directly to the USER, in accordance with the prices set in the Offer Proposal. In no case CAPLICLINIC issues an invoice to the USER.

Way to pay The user will pay the amount stipulated in the offer proposal directly to the supplier, in cash, on the day of the operation.

Rights and Obligations of the user Rights of the user The USER will be entitled to the Service contracted in the terms and conditions agreed in the Offer Proposal and to receive information regarding the development and monitoring of the Services contracted.

Obligations of the user The USER must comply with the payment obligations in the terms and conditions established in the Offer Proposal and provide the necessary collaboration for the proper provision of the Services, obligating itself to that end, to provide the necessary data requested by the Doctor.

Service Guarantees Guarantee, responsibility of CAPILCLINIC CAPILCLINIC is governed by the legal provisions. CAPILCLINIC undertakes to make every effort to maintain an acceptable level of compliance with the obligations of the Service. CAPILCLINIC acts as an independent intermediary in the contracting of the services offered, so that it can not be held responsible for injuries, illness, damage, loss, accident, theft, death, delay or any other irregularity derived, directly or indirectly, from the provision of the services by the services contracted by the USER with the doctor or hospital and that have been contracted through this platform.

CAPILCLINIC will use the means reasonably available to facilitate its suppliers to accept responsibility and indemnify in this respect and against any claim by final consumers regarding the provision of services.

CAPILCLINIC delivers an Offer Proposal with the specifications and details of the Services together with these Terms and Conditions and consequently the USER accepts that it satisfies their needs as a consumer, according to their economic budget and the services contracted.

Guarantee, responsibility of the Suppliers The Supplier responds to the USERS for the total provision and quality of the services described in the Offer Proposal. CAPILCLINIC, is exempt from liability for any breach of the services contracted and described in the Offer Proposal.

CAPILCLINIC, does not assume responsibility towards the USER in case of force majeure or fortuitous event during the trip (accidents, strikes, earthquakes, climatic factors, security conditions, political factors, denial of entry permits, health issues, among others). CAPILCLINIC is not jointly responsible for the reimbursement policies for services not rendered due to situations of force majeure, which could or could be defined by the service provider.
CAPILCLINIC is exempt from liability in the face of legal issues or other inconveniences in which the USER may be involved, as well as against the personal expenses incurred by the User for this reason.

The USERS declare to know and accept the conditions of provision of the services by CAPILCLINIC that are in the Offer Proposal.

Confidentiality Policy Notwithstanding the provisions of the applicable legislation, the parties assume the strictest duty of confidentiality regarding the content of the conversations, negotiations, actions related to the purpose of contracting the services, undertaking not to disclose, in whole or in part, its content to third parties without the prior written authorization of the other parties.

Personal data CAPILCLINIC considers the protection and security of the personal data of USERS of great importance.

CAPILCLINIC undertakes to respect at all times the current regulations on the protection of personal data. The personal data provided by the USER in the registration form and those provided in the future by virtue of the Offer Proposal, will be incorporated into a personal data file owned by CAPILCLINIC that will deal with the USER’s data for the management of the services detailed in this platform, as well as for sending the CAPLICLINIC newsletter and commercial information related to its services. The USER may, at any time, exercise their rights of access, rectification, cancellation and opposition by contacting: info@capilclinic.us

Likewise, CAPILCLINIC will treat the data to which it has access according to the instructions of the USER, not applying them or using them for purposes other than those established in this document.

The collection of data by CAPILCLINIC is made with the purpose of procuring the assistance of a doctor to carry out the hair transplant. We inform you that we will request your collaboration so that the information is as accurate as possible, truthful and complete in order to better diagnose and treat. The data requested is necessary, so that if they are not provided, it will not be possible to formalize the desired relationship. In the case of acting on behalf of minors or disabled persons, they will be asked to prove this condition, taking into account the property of the represented party. The doctor may request photographs in order to better diagnose and treat.
Once the service is finished, at the request of the USER, it will destroy or return to the USER all the information to which it has had access, except for those data that must remain blocked when there is a legal forecast that requires its conservation.

In accordance with the provisions of EU Directive 95/46 / EC and Article 11 of the LOPD, we inform you that when hiring the products and services that we offer in our Platform, we must communicate your personal data (1) to the Suppliers of the services offered, who will be obliged to use their data only and exclusively to comply with the delivery of the product or the provision of the contracted service.

Applicable Law and Dispute Resolution These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user’s domicile. Likewise, as an entity adhering to Online Confidence and in the terms of its Code of Ethics, in case of disputes related to online contracting and advertising, data protection and protection of minors, the user may resort to the system of extrajudicial resolution of Trust disputes. Online ( www.confianzaonline.es ).

User Support The USER may contact CAPILCLINIC either through the means provided on his page or by mail to info@capilclinic.us , as well as through the telephone number indicated on the website and in the Offer Proposal to request information about the Services.

Subcontractors CAPILCLINIC reserves the right to request contractual services that may be necessary from third parties as agents, without the prior consent of the USER.

Contract transfer CAPILCLINIC reserves the right to modify and transfer existing contracts with the USER with a doctor affiliated with CAPILCLINIC, guaranteeing the same terms and conditions that the User has accepted.

Contact USERS can exercise their right of cancellation and opposition in the settings of the profile of the USER or by e-mail sent to info@CAPILCLINIC.us.


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